How can we help?
Managing your booking
- Can I change my booking?
- Can I cancel my booking?
- How do I change or cancel my booking?
- I can't access the ‘My booking’ section of your website.
- Can I change the type of vehicle I’ve booked?
- The number of people I’m travelling with has changed. What should I do?
Price and Payment
- How do you keep my personal data secure?
- I’m due a refund to an expired card or account that has closed. What should I do?
- How can I get a receipt or invoice for my booking?
- How do I pay for my booking?
- Do you charge transaction fees?
- I’m having trouble paying on your website. What should I do?
- I’m travelling from an airport. How do I find my driver?
- What should I do if I’m going to be late?
- Can I eat and drink on the journey?
- My confirmation email isn’t in the right language. Can you change this?
- Where can I find my driver’s contact details?
- How do I find my driver?
Booking with us
- I travel with a wheelchair. What support do you offer?
- Will the driver be able to speak my language?
- How old does someone have to be to travel on their own with you?
- I’m travelling in a group, but we’re landing on different flights. How can I book this?
- My flight leaves the departure airport on one day and lands at the arrival airport on the next day. Which day should I tell you to pick me up?
- Are your vehicles suitable for wheelchair users and people with disabilities?