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You can let us know about any technical problems with our website by speaking to one of our chat agents. Chat with us
To create a booking, please visit Taxi.booking.com We’ll automatically show you the lowest-priced result for your journey, based on your date, time, location and group size. All bookings are paid for upfront - with no hidden fees, tips or taxes - and we’re flexible if your plans change. You can update or cancel your booking up to 24 hours before your pick-up time.
We list luggage capacities for every vehicle that appears in your search results. Generally, these vehicles can carry between 2 and 16 suitcases in the boot space, if each suitcase measures 63cm high, 36cm wide, and 21cm deep. If you have larger or oversized luggage, it may be worth booking a bigger vehicle to ensure you have enough space to travel safely and comfortably.
If you’re travelling from an airport:
If you’re travelling from anywhere else:
It’s easy to change your booking online. Just log in to the ‘My Booking’ section of taxi.booking.com and follow the instructions to edit your booking. My Booking If you're having trouble changing your booking online, please chat to one of our agents, which you can do after logging in to the 'My Booking' area.
We're sorry to hear that you're thinking of cancelling your ride. Before you do, it’s worth checking your confirmation email for details of your cancellation policy. If you’re cancelling outside of the free cancellation period, unfortunately you won't be eligible for a refund. To cancel your ride, please go to taxi.booking.com, log in to the ‘My Booking’ area, and follow the steps to ‘Cancel ride’. You will also have the option to cancel both rides if you have a return journey. My Booking
Don’t worry if your plans change - all of our taxis and transfers can be cancelled for free up to 24 hours before your pick-up time. Your confirmation email will tell you exactly when the free cancellation period ends for your booking. As long as your booking is cancelled within your free cancellation period, you will receive a full refund to the original payment method within 5 working days. We're unable to offer refunds for bookings that are cancelled outside of the free cancellation period. To cancel your journey, click the ‘Manage my booking’ link in your confirmation email and follow the instructions. Alternatively, log in to the ‘My booking’ area at taxi.booking.com using your email address and booking reference. My Booking
Our service includes:
One set price
Free cancellation
Tried and trusted service
Waiting time
Flight tracking (airport bookings)
Please check your confirmation email, as this will have instructions that tell you exactly where to go. When your driver is assigned, we’ll send you their name and phone number prior to pick-up, as well as details of the company they work for. The driver will be able to get in touch with you too, so keep your phone to hand on the day of travel. If you have an airport booking, look out for a text message with a link to your 'Pick-up Companion' page – an easy way to access all this information while you’re on the move.
All of our bookings are paid for in advance on our website and prices include all taxes, tolls, and gratuity, so there's no need to carry cash with you during the journey. Please be aware that you will be charged in the currency you selected on the website, not the currency of your pick-up location. Your card provider may apply an additional fee depending on the currency chosen.
Unfortunately we’re unable to issue invoices. When a booking is made, you enter into a contract with the supplier directly, therefore any invoicing responsibility lies with the company providing the service. Your confirmation email is considered valid proof of purchase as it contains the journey information, passenger name and the amount paid. For more information, feel free to contact us.
If your item was left in the vehicle in the last few hours, please contact the driver directly on the number provided in your pick-up information email. Alternatively, reach out to us through live chat and we will contact the supplier for you. Chat with us
You should have received a booking confirmation almost immediately to the email address you provided. If you can't see it in your inbox, check your spam or junk folder. If you're unable to find your confirmation email, please get in touch with us and we'll send it again. Email Us
Unfortunately, we can’t change a booking if the flight it’s associated with has been cancelled. In this situation, you would need to cancel your current booking and make a new one. If you’re cancelling within the free cancellation period listed on your confirmation email, you will receive a refund to the original payment method within 5 working days. If you’re cancelling outside of the free cancellation period, unfortunately we're unable to offer a refund. However, you should be able to claim the cost back from either the airline or through your travel insurance.
Please use live chat to speak to one of our advisers and we will do our best to find an alternative arrangement to meet your needs. Chat with us
We’re sorry to hear that your flight isn’t scheduled as planned. As you may remember, we ask for a flight number when you book to ensure our partners can track your flight. If your flight number is the same and has already been added to your booking: Rest assured, you don’t need to do anything. Your driver will track your progress with this flight number, so will know to pick you up based on the new arrival time. If your flight number has changed and your flight is In more than 24 hours: You can update your flight number easily online. Just visit the ‘My Booking’ area of our website, log in with your booking reference and email address, and follow the links to edit your flight number. In less than 24 hours: Unfortunately you won’t be able to update your flight number online. Please reach out to our Customer Service team for further support.
It’s easy to add your flight number online. Just follow the link to “Manage my booking” on your confirmation email, log in and follow the steps to edit your booking. Alternatively, you can go to taxi.booking.com, log in with your booking information, and edit your booking. If you have any issues with this, please don’t hesitate to get in touch. My Booking If you need any assistance, a member of our support team will be available through live chat to assist you after accessing your booking.
You can let us know about any technical problems with our website by contacting us. Chat with us
If you’re travelling with fewer passengers, you don’t need to do anything. If you’re travelling with an increased number of passengers, the options available depend on when you’re due to be picked up. For journeys within the next 24 hours: You can use live chat to speak to one of our support agents. We can request a bigger vehicle from our partners, but note that they may not be able to guarantee this at short notice. If a bigger vehicle can be arranged, this may incur an additional cost. For journeys that are more than 24 hours away: The easiest option is to cancel your existing booking and book again to select a bigger vehicle. This is free to do, and you’ll receive a refund for the original booking to your payment method within 5 working days. Chat
It’s easy to update your contact details online. Simply head to taxi.booking.com, log in to the ‘My booking’ area and follow the steps to edit your details. If you’ve booked a return journey, you’ll be given the option to apply these changes to the return leg of your trip too. My Booking If you need any assistance, a member of our support team will be available through live chat to assist you after accessing your booking.
For more information on partnering with us - and to register your interest - we recommend visiting our dedicated partner website: https://portal.taxi.booking.com/become-a-partner Please be aware that even though we are continually looking to expand, we may not always have a requirement for your services in a particular location. If you don't hear from us it may simply mean that, at the moment, we are at capacity in your specific location. However, this may change, so please don't let it deter you from applying in the future.
Feel free to get in touch using our online contact form. Contact Form
When it comes to adding an additional stop to your journey, we recommend reaching out to us through live chat if your pick-up is within the next 72 hours. We'll do our best to help and advise you on the right options for your needs. Please note that adding an additional stop may incur an additional charge. Chat with us
When it comes to adding an additional stop to your journey, we recommend reaching out to us by email if your pick-up is more than 72 hours away. We'll do our best to help and advise you on the right options for your needs. Please note that adding an additional stop may incur an additional charge. Contact Form
We aim to provide a completely hassle-free service, so you can contact us easily if you need to. Simply log in to 'My Booking' area of the taxi.booking.com website where you will have the option to raise any issues with your journey. My Booking
For child seat requirements, we recommend reaching out to us through live chat if your pick-up is within the next 72 hours. We'll do our best to help by contacting our partners and advising you of the options available. Chat with us
For any special requirements, we recommend reaching out to us by email if your pick-up is more than 72 hours away. We'll do our best to help and can advise you on any options that are available. Contact Form
There are several different types of service you can book with Booking.com, all of which are fully inclusive of any taxes, fees, gratuity, and toll road charges. If you book an airport pick-up that includes Meet & Greet, your fare also includes flight tracking and a 45-minute waiting time calculated from the time your flight arrives. For non-airport pick-ups, we allow a 15 minute waiting time, calculated from the scheduled pick-up time. We also offer an Economy airport pick-up service in some destinations, which allows you to keep the price of your transfer down by removing the costs associated with a Meet & Greet service. For more information, feel free to contact us using our online contact form. Email us
We'll always try our best to fulfil your request, but sometimes it may not be possible and we'll contact you to let you know within 24 hours of your pick-up. Feel free to get in touch using our online contact form. Email Us
For child seat requirements, we recommend reaching out to us by email if your pick-up time is more than 72 hours away. We'll do our best to help by contacting our partners and advising you of the options available. Email us
You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot. Feel free to get in touch using our online contact form. Email Us
For any special requirements, we recommend reaching out to us through live chat if your pick-up is within the next 72 hours. We'll do our best to help and can advise you on any options that are available. Chat with us
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